Unsatisfactory Device Claim Process

Admin Plus Insurance – “World Class Insurance Solutions”, “No fuss, no frills” nothing but lies. Their replacement devices are only from Cellucity, despite buying your device from Vodacom, where there is an array of various choices which is far from what Cellucity has.

I am writing to express my deep dissatisfaction and frustration regarding the handling of my insurance claim, which has been ongoing for nearly a month. From the outset, their claim administrator (Marcelo Leo) requested that I ask my other insurance company to pay for the device, this should have been an indication of what was about to unfold.

The process has been anything but smooth. The options provided for the replacement device are either the cheapest model, which does not meet my needs, or the most expensive one, which requires additional out-of-pocket expenses. This is particularly distressing given the current economic climate, where unforeseen costs are especially burdensome.

It is bewildering and disappointing that a company with over 30 years of experience does not have a more appropriate replacement options that matches the value and specifications of the device being claimed. Additionally, the attitude displayed in communications has been far from helpful. Responses have given the impression that they are doing me a favour and going beyond their job scopes by addressing my claim, rather than fulfilling obligations. This is unacceptable, especially considering my impeccable payment history.

I urge you to resolve this matter promptly by providing a replacement device that is equivalent in functionality to the one I insured. Continuing to handle claims in this manner not only undermines the trust customers place in your company but also tarnishes the reputation you have built over three decades. I am quite sure that if customers knew that Vodacom’s purchases are being covered by Admin Plus Insurance and their device can only be replaced through Cellucity, they would not be insuring them.