Unresponsive bunch of ********

On 6th April, I submitted an online claim just after I spoke to Alison Franciscus. She advised that I could submit the claim and e-mail her the supporting documentation, which I did. 12April, I followed up via e-mail (*** & cc ***). I received an automated response, saying that my claim had been assigned and was being processed. 14 April, I received an e-mail from Monique Gordon asking me to send her information about which numbers were in the phone before it got ******. I had already provided this info to Alison, but I re-sent the info Monique. 19 April, I followed up AGAIN via e-mail, asking if there was anything further required from my side. No response. 20 April, I receive an e-mail from Monique, asking me to provide her with the SAME INFORMATION SHE REQUESTED ON 14TH APRIL! 29 April, I follow up again - highly annoyed this time. 30 April, guess what? MONIQUE ASKS FOR THE SAME INFORMATION PROVIDED TO HER ALREADY 3 TIMES! It's safe to say that these people are ********, otherwise they would not be treating people in the manner in which they do! How much effort does it really take to refer to past mails and retrieve info from there? Seems to me they're just buying time and wasting mine. I pay for insurance for a reason, NOT TO BE TREATED WITH THIS AMOUNT OF B/S! Ref 52260. 12 May, I get through to Shareesa who informs me that their system has been up and down for almost two months, but they are finalizing my claim. She was unable to put me through to Monique as there was a backlog of calls on hold for her. I asked to speak to a supervisor, she tell me that the supervisors are not in the office. When I ask where they are, responds "in a meeting" I just can't with these people.