Unprofessional administration

What an unprofessional customer service. I have log in claim since 5 nov 2020 for replacement of device. II have to called useless call centre ***, which you spend hours to get through. To my surprise I have been informed that the claim I have submitted via online telkom line is received yet no action was done. I had to push them for further step, on 27nov2020 I’m still waiting for response so I can be able to pay an excess fees and be able to receive a phone. It’s a nightmare to get through admin plus insurance and sadly the telkom branches are unable to help.

How does one function without turnaround time? Between Telkom and admin plus no accountability is being done. If you fail to delivery your service why don’t you hand over the service elsewhere?