YW
Yolanda W
1 reviews | Active since Feb 2023
15 Feb 2023, 16:20
Unpaid claim since 23 January 2023
lost my phone and submitted my claim on 23 Jan 2023 claim number 101662 .i have been calling for follow up since then. Every time I call am told I will get response within 24 hours. I also went to Vanguard mall Telkom store were I was told to wait for call back. It's been almost 3 weeks now waiting and calling the call center with no help. I am very disappointed in the way this . I pay my contract each and every month.
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Replies (2)YW
Yolanda W's updateReviewer Update
16 Feb 2023, 07:24I did call yesterday and I was promised to be called back. Still no call back. I will continue to call until I get my claim.
YW
Yolanda W's update16 Feb 2023, 07:24
Reviewer Update
I did call yesterday and I was promised to be called back. Still no call back. I will continue to call until I get my claim.
YW
Yolanda W's updateReviewer Update
16 Feb 2023, 11:09I have been waiting on Yumna claim handler since 23 January 2023 to respond to my claim 101662. I have been calling everyday to the call center and I spoke with different agencies Linda, Yolanda promising that this will be sorted even today I spoke with Aphiwe who also promised that I will get a call back. It's been 3 weeks and every time I must call no one has bother to call me back. Another thing I just found out they have been deducting twice. I am very disappointed with their service.
YW
Yolanda W's update16 Feb 2023, 11:09
Reviewer Update
I have been waiting on Yumna claim handler since 23 January 2023 to respond to my claim 101662. I have been calling everyday to the call center and I spoke with different agencies Linda, Yolanda promising that this will be sorted even today I spoke with Aphiwe who also promised that I will get a call back. It's been 3 weeks and every time I must call no one has bother to call me back. Another thing I just found out they have been deducting twice. I am very disappointed with their service.