unhappy customer

I placed a claim with finrite administrators over 6 months ago, only now they informing me, they do not administer Telkom claims, I contacted admin plus insurance, send them emails and made phone calls but no one is replying me regarding my claim. Telkom do not care about their customers and yet they keep on debiting on our accounts, I have been without a device for 10 months waiting for a claim. you people are ********** and I am going to this matter to the ombudsman. your service is horrible.

Dear Customer, Kindly note that Finrite does not Administered Telkom anymore. For more information please contact Adminplus; All Claims, Policies and Excess paid was handed over to Adminplus to assist Telkom Clients: Telephone: *** WhatsApp: *** *** - (email address for claims) ***. *** https://telkom.adminplus.co.za/claim - (Link for online claims submission) https://telkom.adminplus.co.za/contact-request-a-callback/ - (Request to be contacted) For Policy queries or amendments please email : ***