UNHAPPY CUSTOMER

I have submitted a Cellphone Claim on the 28 February 2024 till today I have not got a feedback from them, they do not call I have to call and ask for feedback and update on the process each week when I call I've been told that the matter is been taken for review or has been escalated or they still waiting for the report from the ICT to check if the Telkom sim card that was in the device was active or not which took 2 weeks..

Its my first claim since I had the insurance with them June 2021, And I have received a poor and horrible customer service ever, I send email to the guy that was assigned to me for assistance with the claim, he doesn't respond to my email even the complain department doesn't respond to my emails or get back to me.

I am so unhappy with the way my claim has been handled especial on my first claim, I called on Monday the 25th March and they promised to give me feedback on 26 or 27 March 2024 and guess what they didn't get back to me and today is the 28th