Unhappy Client

The telkom insurance admin plus is such bad insurance company, on the 8th April 2024 I submitted my claim with them on the website and my claim was supposed to be handled by Bongiwe Malgas. She sent me an email asking me details on how my phone got lost. I kept on responding to the email until I was advised on the 15 April 2024 that my claim has been sent to the committee for reviews. But they never got back to me. I kept on calling but they kept on telling me that they are still waiting. I then sent an email to Bongiwe which I received an automatic messange that she is currently out of office but there was no communication until today the 30th of April. When I called and requested to speak to Bongiwe, I was put on hold for up to 10 minutes after I was asked few questions regarding my full name and claim number. When she picked up the call her tone was rude and she did not even greet me. I had to check if the line was still active and greeted of which her answer was " yaa". I asked her what was the outcome for my claim and the manner of rudeness that come out of her mouth was suprising. I don't understand why my claim was rejected, as I have insurance and all these terms and conditions of my claims come all of a sudden and I am only made aware of them now that my phone is lost. My phone is lost and the insurance is not helping instead the employers are extremely rude and have no manner of approach. Admin plus with their employer Bongiwe Malgas should have a way of assisting their clients.