Tlk131440 my patience has run out and so is the money for airtime . I want my device

Claimed a lost device on the 09 January 2024 . I kept calling to check the progress of the claim numerous times for me to be taken from pillar to post by Lawrence with him promising to call me back and give me feedback . It was then after so many days on the 6 February 2024 they sent an approved claim and I paid the excess amount immediately and sent the pop to the relevant email address and cc Lawrence and pheliwe . I was only told that the order was placed on the 9th February 2024 and delivery will take place 5-7 working days . I called as there has been no communication as to when am I getting my device till today I have been waiting . Why must be end up swearing and fighting when we are suppose to get service . It is so nice to debit monthly and I paid excess without complain but you are just failing us . I think if lawyers can get involved maybe we will be assisted . 1 month and 12 days no phone having to struggle and use other people's device to check your claim is nonsense . Why can't we go to telkom to get our devices . Who is this supplier whom we are waiting on . Can we get our devices please

Tlk131440