The worst insurance

The insurance is literally the worst and they make a habit to take time to attend to claims, this is jy second worst service I have experienced from claiming a phone and i find it beyond annoying that they are quick to debit for insurance yet delay to attend to cases. I have never missed a single payment but they company doesn't even have the decency to attention to my claim let alone inform me they have recieved it... Their call center is the worse, you will be passed on from pillar to post with each phone call and just when you think you are about to get the assistance you have finally been waiting for after minutes of holding your call just get dropped for absolutely no reason. I need a new phone ASAP just like how they are quick to take my money as soon as it clock's in.