Terrible Service

When I took the insurance, they told me the first claim is R500 and I just signed but no papers were sent. I lost my phone and when I claimed they said I need to pay 10% of the claim. I argued because I didn’t have anything that was given to me but eventually I paid the money and sent an email to a Monique who hasn’t contacted me since Monday when the claim was paid. I made immediate payment so it can reflect immediately and when I initially called they said they will try to get my phone delivered ASAP and there has been no communication from them ever since. I called again and they put me on hold none stop and just drop the call.

They take my minutes as well even though I have Telkom minutes which they should be taking from.

It’s been a terrible experience with them!