TELKOM ****** PHONE INSURANCE CLAIMS

My iPhone 13 got ****** on the 1st of November 2022, I reported the matter and I got a case number. Thereafter I submitted required documents for claims to proceed. I got an email from Jody Oliver (ADMINPLUS) that I should pay basic excess of R2000 plus short fall of R3215 which amounts to R5215.I tried to reason with Jody Oliver that my phone got ****** after 6 months and there is no way an excess fee can be that stip. I was then told that Apple has increased its prices. I was not even informed by SMS or email that Apple has increased its prices. When i signed a contract at Telkom I agreed to pay a certain amount but then after the price increases without me knowing I found out when I was claiming for my ****** phone. I sent Jody an email again and I got no reply. Today marks 2 months without a reply from Jody Oliver (ADMIN PLUS)