Telkom insurance/Admin plus insurance

I have been insured with telkom insurance (admin plus insurance)for my iPhone 8 Plus since 2018.I was paying R244 per month.19 October 2021, I lost the device and I lodged a claim same day.Then they responded on 26 October 2021 telling me I will need to pay excess fee of R1800 to get iPhone 12,which I paid on the very same day and emailed proof of payment and address where they need to deliver the device,they confirmed they have received all my information they will schedule delivery of the device between 5-7days.which would be around 03-05November 2021.They kept quiet since,0n the 07 November 2021 I called them multiple times without a success they will just hang up the phone in the middle of our conversation, while enquiring about the delivery of the device.They then told me the device is ready for delivery.I was informed delivery of the device has been scheduled for 08 November 2021,and told me the supplier will contact me and sending me email and sms confirming that.From there they kept quiet,no update, I send them emails they just ignored them.,I kept sending emails as I am getting frustrated everyday,they just ignored.on the 20 November 2021 after I have been sending them multiple emails begging for update and how unhappy I am with their service,(mind you; I have been paying R244 per month for almost 4 years without any claim.)And I was not sending to one email address,I would “CC “3 of their emails.They just send me and email saying they need to procure my device from another supplier and they will update me.On the 08 November they confirmed my device is ready for delivery!it’s been 33days I’m still waiting for the delivery of the device!They are not even bothered.Telkom insurance’s(Admin plus insurance) service is really disgusting,they don’t respect their clients at all…considering the fact that have been paying R244 per month for 4years.