1 reviews | Active since Aug 2017
Telkom insurance ****med my money.
I've just gotten off a call with Telkoms insurance team. Originally I submitted a claim for lost phone last year. I went through the process and the received an email confirming that my claims were approved. I pay the excess and waited for the delivery of the phones. After receiving a few missed calls I call them back and I'm told that the person dealing with my claim is on lunch but it's to confirm the delivery address for my phones.
After trying to get hold of the person I finally get through to the person handling my claim and I'm told that the claim is now under investigation.
The person tells me that he tried calling me but although the device I'm borrowing was with me constantly the phone never rang. Then I'm told that an email was sent, after checking it appears that it was sent to the wrong email address after I've been receiving communications to my email address the entire time. So besides that information meant for me was sent to the wrong person the insurance company has had my money and not reversed it. This feels like a **** as they've been able to earn interest on my money since I've paid it.
Now I need to wait to here what's happening with the claims I've logged. Utterly ridiculous.
Your complaint is hereby acknowledged.
We are reviewing this matter and will provide feedback to you within 24 business hours.
Regards
Admin Plus
Your complaint is hereby acknowledged.
We are reviewing this matter and will provide feedback to you within 24 business hours.
Regards
Admin Plus
The reason being that my phones were left in a locked locker and that it means that it was left in a public place unsupervised. I've been waiting for the letter with the details regarding the rejection and I still haven't received anything. I have requested emails regarding this matter since the beginning and received nothing.
There has been no update regarding the payments I've made and at this point I'm just disgusted with the way my claims have been handled. It is frustrating and adminplus lacks transparency or scruples. They take their insurance payments for years. Take the excess payment and then refuse to honor the claims.
They apparently sent an email regarding this to someone else to start with and then they keep asking for my contact details although I've provided my details several times. Do their systems not keep my information? Utterly unprofessional. Telkom needs to change their insurer asap as this will loose them business.
The reason being that my phones were left in a locked locker and that it means that it was left in a public place unsupervised. I've been waiting for the letter with the details regarding the rejection and I still haven't received anything. I have requested emails regarding this matter since the beginning and received nothing.
There has been no update regarding the payments I've made and at this point I'm just disgusted with the way my claims have been handled. It is frustrating and adminplus lacks transparency or scruples. They take their insurance payments for years. Take the excess payment and then refuse to honor the claims.
They apparently sent an email regarding this to someone else to start with and then they keep asking for my contact details although I've provided my details several times. Do their systems not keep my information? Utterly unprofessional. Telkom needs to change their insurer asap as this will loose them business.
If I didn't need the phones urgently I might have had time for all the run around of telling them they need to email me as I'm at work and providing my information constantly.
If I didn't need the phones urgently I might have had time for all the run around of telling them they need to email me as I'm at work and providing my information constantly.