PT
Philani T

1 reviews | Active since Dec 2023

05 Dec 2023, 22:10

Telkom Insurance Admin Plus

My iPhone 13 Pro has been insured with Telkom insurance for over a year.. My premiums and account is up to date. I submitted a claim on the 3rd of November 2023, and I haven’t received feedback. Telkom is the worst insurance ever I wouldn’t recommend anyone to insure their device with them. when it comes to pay out they will give you excuses, I have been calling them day in and out still they giving me excuses. Telling me that the person busy with the claim is on leave.. I called Telkom yesterday and spoke to Tasneemah Adams she is a consultant, she hunged up whilst I wanted to know the outcome of the claim.The consultants need more training. I am paying for the service but they don’t have any customer service. I am tired of calling them. Please assist me Hello Peter

0
Replies (3)
Admin Plus Insurance
Admin Plus Insurance's reply06 Dec 2023, 13:19
Official
We acknowledge receipt of your complaint.

Thank you for bringing your concerns to our attention.

Our sincere apologies for any inconvenience caused.

We assure you this is not how we do business.

We will contact you and address the matter. 
PT
Philani T's update06 Dec 2023, 13:46
Reviewer Update
What needs to be addressed? Just replace my device and stop coming up with stories
PT
Philani T's update08 Dec 2023, 08:35
Reviewer Update
Still waiting for feedback about the status of my claim, I submitted the claim on the 3rd of November I am
Still waiting. I wouldn’t advice anyone to insure with Telkom Admin Plus