Telkom and Admin Plus insurance ****

I have can requested the cancellation of this insure in August 2023 and its still seem they are still deduction after increasing the insurance premiums for devices I no longer use.

In August I check the bill and notice that the insurance Premiums have almost doubled this year. I went into Telkom canal walk and was advice to contact admin plus or send an email with the policy number and the cancellation requests. on the 4th of August 2023 that request was sent through. My Second attempt to follow to follow up was on the 31 August once I had received the second bill with these amounts still reflecting. There in I was redirected to resubmit the cancellation request with An Agent at admin plus that advised it might reflect one more deduction for due to the 30 day cancellation according to the policy. Call in once again on the 11 Sept and they advised that the cancellation had been processed and advice that Oct will be the last month that it would reflect on the bill.

Its the 4 Dec and I received the Telkom bill with the same amounts reflecting for the same deduction I had been requesting to cancel since August.

I'm utterly disgusted as I had called today waited for 30mins just for the call to be dropped on me. I would like all amounts refunded immediately. Between Telkom and admin plus service this is utterly disappointing and would recommend anyone seeing this not to take out insurance with Telkom as it it clearly have no way to cancel they just making excuses to keep debiting.