Telkom and Admin plus are a ****

Last year on the 10 October 2023, I cancelled my insurance with Admin Plus for a Huawei P40 lite. They sent me a letter of cancellation on the same day but they have been charging me. I have contacted your office countless times regarding my issue with responses that they will contact telkom and sort it out and have sent an email several times with no response, in march i was informed by one of your agents that telkom would refund my money back. The Telkom agent said they require a certain number in order to cancel and the lady I spoke to said there is no number or code that you issue but will escalate my issue but there has not been any success. I have attached several invoices showing that the insurance has not been cancelled since last year and communication from me to your office, the calls i do not have records as i lost my device. It's been six months since the cancellation and you guys have been debiting even after endless complaints. the debiting in my account cancels out the cancellation, how can you continue taking my money and claim that there is cancellation. there should be communication between admin plus and telkom and your systems should feed onto each other not this. It's not like I have not tried to fix the situation by contacting both offices with no success. Your admin only responded once to my email after that nothing and even telkom. On the 18 March 2024, I lost my device and was I was hesitant in making the claim but one of the telkom agents and the telkom branch advisors advised me to make a claim as my insurance was still active. I made a claim last week with Admin plus and they rejected my claim after a countless times of contacts with both telkom and admin plus to stop charging me with no success and today they rejected my claim for the insurance that I am still paying for. they both made promises that they will refund my money with no success and now that i am making a claim i am told that my claim is unsuccessful due to the fact that my insurance is inactive on their side. I have provided proof that i have been in contact with both of them since last year.