Telkom Admin Plus Insurance

I have submitted the same claim twice first online and the second by sending an email and still my claim has not been attended to since the inception date of 19/07/2022. At a later stage (after) a month after I had followed up on the claim I was advised that my matter had been escalated. A day or 2 later I received a mail from a lady by the name of Charmaine and she requested that I resend certain documents. I did as requested and haven't heard from them ever since. It's been more than 2 weeks now. This level of service is appalling and no customer should have to experience such. Telkom device insurance, Admin plus insurance fail dismally at customer service.