Telkom Admin Plus Insurance Claim

I have had a very bad experience with Admin Plus Insurance. I submitted a claim for my ****** device last year December 2023. I received an email from them on 20 December 2023 requesting that I send them a statement of proof of payment and the Telkom number that I was using on the device. I submitted all the required information on 07 January 2024 and they did not even acknowledge the receipt of my email I had to call them and hold on the line for more than 20 minutes. On 09 January 2024 eventually, after I had called them they acknowledged the receipt of all the required information and indicated that my claim is under review. on 15 January 2024, I did a follow-up and I was advised that I would receive feedback latest 16 January 2024. I am very disappointed with Admin Plus Insurance, their customer service is very poor, I feel like they just don't want to do the claim payout, what they want is to keep on chowing my money monthly.