Successful Claim - Poor Repair form Telkom

The insurance claim was fast and effective, unfortunately the shop who did the first repair failed to complete the task, 6 months later of back and forth with the device. I still did not have a functional device.

I then emailed Vincent Fisher who did my original claim and advised the situation. He then app**** pressure to the repair center treated it as a/an escalated matter, he then managed to re-open my original claim and sort what was needed.