still waiting,how much longer

On the 8th of December 17 I completed an on line form for a call back,regarding an insurance quote.till date I never received the call.on the last week of December I called and spoke to a Princess who advised me on the amount I will pay for the device.I was given an email address to send the information through to.on the 29/12/17 I received an email from Ludwe Malgas who asked if I want to add the phone to my policy.which I'm amazed because I have a policy with 24 hr mobility and not admin plus.any who I explained my query on email to date I have not received anything.I cannot go with another insurance company as it's now more than 30 days since I bought the phone for my son and they cannot assist me. I will really appreciate it if someone could do something as this level of service is appalling to say the least. I am very disappointed.