SIX WEEKS OF WAITING FOR MY WORK PHONE TO BE REPAIRED.

My phone was booked and stayed with this insurance for 3 weeks, I have come to understand as communicated by Trinity that it was wrongly booked, and had to be rebooked, so its no surprise that my phone came back WITHOUT BEING FIXED, my Bluetooth and the WiFi still does not connect, the time you wait for the phone call to be actually picked and the time it takes for the repair to actually be attended to is very INCONVENIENT to say the least. Shareefa Davis just said to me "that is all you can do, rebook", she has two emails from me asking her to make sure that my phone's Bluetooth and WiFi is fixed, there was no apology no remorse, the staff needs more training in handling the company fails.......Trinity did a better job in being understanding, and explaining the "whys" I had, and she was more helpful with more options that would better speed the process or rebooking. I use this phone for work, and the only thing they can tell me is that "REBOOK IT", I have to make another excuse at work for the next three weeks, this phone was in for three weeks, I am looking at another 3 weeks again. I am VERY DISSAPOINTED AND DEFEATED. I have been paying every month.