SHOCKED

Quite literally the most painful experience I have ever had with an insurance company. My calls get bounced around from agent to agent until the phone hangs up as no one wants to answer and take accountability for their terrible service. No management was available when asking to speak to them either. I am absolutely appalled at the service I have received thus far and my claim is not yet resolved. Their website also states that after your handheld device is ****** you will get a replacement within 72hrs - It has taken me more than 72 hours to request a replacement device and an excess amount, never mind the device which will take another 5-7 business days.