SHAMEFUL AND DISGUSTING SERVICE NEVER RECOMMEND

I went to the blueroute Telkom store to book my damaged iPhone 8 in for a repair the consultant told me I would be wasting my time as they are backlogged with 4000+ claims and to do an early upgrade instead and cancel my insurance instead as it was a waste and get istore to fix it for me. I then did cancelled my insurance per the consultant effective Dec 1 then my device was quoted R3000 and odd for generic part replacement by the apple doctor which I most definitely can not afford I then decided to book my phone in for repairs with telkom in anycase as that is what I am paying for insurance and on Nov 21 I booked my device in at the canal walk telkom store the guy bubble wrapped it and put in a courier bag mind you my device was still insured I then got an sms to say my phone was allocated a repair centre on the 26 of Nov and and literally on Dec 1 I got an sms to say my device is now deemed out of warranty and to pay R8384.67 to bradian logistics in order for my device to be repaired. That same day I called finrite and was told to connect with admin plus who has been dealing with my claim ever since. First I spoke to a guy called NDECIZI or somethingwho reassured me that he would get the matter escalated and what not and nobody contacted me. 2 days later I called again and spoke to a RAQUEL and I was told that she will escalate as I always request to speak to a manager when I call in and that someone named NAS would be in touch. I got an sms few days later asking me for the quote istore sent me which I was very confused about as I mentioned my device was assessed by the apple doctor and not istore. I then emailed NAS and she let me know that I had two options either to pay the excess which was 10% of the total that was given to me or that she would wait on me to get a quote from istore. I asked her how she expected me to get a quote if my device was sitting at the repair center and had the nerve to let me know that I needed to pay for delivery costs etc from an inconvenience caused on their side. Last correspondence from NAS was on DEC 9 AND SHE STILL HAS NO RESPONDED TO ME ALONG WITH RAQUEL. I then called in again 3 days ago as I then recieved another SMS to state my quote was rejected and I now needed to pay the assesment fee omg just fee after the other this people really think I am growing money trees in my back yard and I spoke to LUKE who AGAIN gave me the reassurance that my claim would be escalated and someone would contact me yet I AM STILL WAITING. I CALL 4 OR 5 TIMES EVERY SINGLE DAY ASKING THESE PEOPLE TO CALL ME BACK AND NOW I CALL AND I AM IN QUEUE FOR SO LONG THAT THE CALL JUST CUTS AFTER ABOUT 10 MINUTES. This is absolutely ridiculous and the company should be ashamed you are taking money from me every month but sitting with my phone I JUST WANT TO PAY MY EXCESS SO I CAN GET MY DAMN PHONE BACK AND REPAIRED!!!!!!!!