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I have been with Telkom and their insurers since 2019,paid up my device and continued with paying insurance,lost my phone and now they offer me an old device and yet my lum sum is over the amount of that device ,Claire is now ignoring my mails ,been calling their office and they told me I should mail if I'm not happy with the device .to date nobody is replying or helping me .what a slap in the face ,now I do not have a device .What am I paying for ? sometimes I get over charged on my monthly payments and now this .