Premiums Refund

Istore Insure voided my policy and promised to refund my premiums from inception, below is an insert of the email sent to me on the 28th October 2022. According to my understanding I’m supposed to have been refunded my premiums from September & October and since it’s been a whole month in between maybe I should have all my money by now. What is the hold up??? “Kindly be informed that a refund of all premiums successfully collected from inception to October 2022 have been requested. Further to this, kindly be informed that the previous insurer, Constantia Insurance Company Limited, has been liquidated and therefore the refund of premium successfully collected from inception to August 2022 will be delayed. The premium collected for September and October 2022 will be refunded within 72 business hours.”