Poor service

It's been more than a month that I claimed for a ****** device and couldn't get assistance. I was told that my policy does not exist while I have been paying for that. The billing department confirmed that the policy is active but the insurer does not see it as valid and active. I have been calling and always get promise to be called back for update but no one bother after that. I am spending a lot on airtime just to get the same answer "policy suspended or will call you back in 30 minutes".

Beside the issue of no assistance by the insurer, I have been overcharged. I used to be debited R1003 for 2 contracts with Telkom Mobile and one ended. after submitted the cancelation for the ended one they started debiting me R1700, R1600...always more than R1500. I called the billing and someone checked and told me she will be sending me an email, till today nothing. How can we deal with such situation, if we stop paying, we can bad record and there business operator should always play their role in terms of providing properly the services they are selling.