1 reviews | Active since Nov 2014
Poor service
I have claimed for device insurance with Telkom I am still waiting till today..it's been two weeks waiting for them to give me a device I have provided them with everything they have requested but they keep on stalling and they are not giving me any updates I have to call them to know on how far is my claim the claim handler does not communicate at all I called him for the whole two weeks ,on Friday the 27 October 2023 he said he will call me before the end of the day to give me an update he has not called.i took steps on Monday the 30 October 2023 to call him only to find out that he is not available and he will be back on Thursday.i can't wait any longer am emotionally and financially frustrated as i don't know how am going to pay for my debts,I have not been working since I lost my device as is my work tool clients were unable to reach me..I also don't know why they are treating me like this because am a paying client who never missed a payment at all..i still have to pay for the same device that is lost and the same insurance that is not giving me attention or atleast a replacement of a device that am paying for every month
Please be advised that the Oppo Reno8 Pro is more than your sum insured, and if we are to replace you with this device, it would require an excess payment of R4 800.
Alternatively, you can choose between the below 2 options, which will have an excess fee of R2 000 (10% of claim costs).- Oppo Reno 8 256GB DS
- Oppo Reno 10 256GB DS.were else my contract says for the 1st claim I will be paying R500 and 2nd claim is R1000 and third claim is R1500..I didn't choose to pay the premium which they choose for me am paying it without doubt knowing that if something happens to my device and secured only for me to struggle while claiming for my device knowing that they want to **** me ..they don't follow contract that they made me sign . Telkom claims adminplus is a **** ...
Please be advised that the Oppo Reno8 Pro is more than your sum insured, and if we are to replace you with this device, it would require an excess payment of R4 800.
Alternatively, you can choose between the below 2 options, which will have an excess fee of R2 000 (10% of claim costs).- Oppo Reno 8 256GB DS
- Oppo Reno 10 256GB DS.were else my contract says for the 1st claim I will be paying R500 and 2nd claim is R1000 and third claim is R1500..I didn't choose to pay the premium which they choose for me am paying it without doubt knowing that if something happens to my device and secured only for me to struggle while claiming for my device knowing that they want to **** me ..they don't follow contract that they made me sign . Telkom claims adminplus is a **** ...
Thank you for bringing your concerns to our attention.
Our sincere apologies for any inconvenience caused.
We assure you this is not how we do business.
We will contact you and address the matter.
Thank you for bringing your concerns to our attention.
Our sincere apologies for any inconvenience caused.
We assure you this is not how we do business.
We will contact you and address the matter.