poor service

The level of poor service from this insurance company I don't understand how they are still open. so the lady monique gordon tells me she cant confirm the colour of the phone I will be receiving so I ask if the colour is pink what must happen. No reply from than when u call she is always out or on a call u cant choose a different phone with same market value u cant choose colour so they will bring what they believe is good for u so this level of poor service doesn't belong in the insurance industry ombudsman must review this companies polices its a joke I wouldn't recommend this company to anyone. THE REVIEWS ON THIS COMPANY are shocking.