Poor customer service from Ebrahim Abrahams

It's been 4 weeks since my claim has been approved and I haven't heard anything from admin+ every time I email Ebrahim Abrahams he tells me he's still waiting for a quote. I've sent coutless emails to Ebrahim, the claims department and the enquires department and I have not recieved any response. I've called them on multiple numbers to which they either don't exist, go straight to voicemail, leave you on hold till the call cuts out or when you eventually get ahold of them I'm told that Ebrahim is currently busy he'll call you back or he has gone on lunch and will call you back but never does. I was given the excess amount that I had to pay and payed it in less than 24hrs but still have heard nothing from them Ebrahim Abrahams has made this process so tedious and frustrating as he asked me to give him till 20/06/2023 to get a qoute on the phone in which I did but never came back to me and he is now avoiding my emails and never responds.