Please I need help

Please help it's been over 6 weeks to 3 months waiting for admin to contact me so we can talk because my phone was in short under the value of 9,000 something today they give me the phone under the value what my phone in short I contact them every week through emails and phone calls but I'm not getting a response from them it's either someone is always one lunch telling me that don't come back to me of which they never call number