Phone repair - no feed Bcck

if I could give a -5 (minus five) i would. My phone was taken in by you guys on the 2nd of November 2023. I got an sms on 3rd to pay the R500 excess fee and I paid your excess fee on the very same day and thus began the issues. I got an sms that my phone was booked for service, then the next was that you were looking for the spare parts. Its been 20 working days plus more and no communication after that last sms over 15 working days ago.

I called twice to your office , first I think was the 28th of November 2023 and i spoke to Yolanda who said she escalated my matter to Vincent and i would get feedback from both her and Vincent, till today I have received no such feedback, I called again this week (4 Dec 2023) and I spoke to a gentlemen unfortunately I didn't write his name down, he too escalated the matter to Vincent and said they will contact me, still no comms two days later.

Please can you provide feedback on the progress and information on the way forward.