PENALY FEE ON PHONE CLAIM

I bought a Phone from Telkom which came out with insurance administered buy Finrite insurance.

I lost my phone in January 2021, I sent the claim to Finrite insurance. I did not get any response from Finrite and sometimes the email will bounce.

I called them several times with no responses. It was until this I got hold of this lady who told me that Telkom is no longer using Finrite insurance and they have changed to AdminPlus insurance.

I called Admin Plus and sent my documents to clam. They would not get back to me until I make a follow up. When I call them, I hold until I run out of airtime.

I recently sent them a reminder on the email.

They rep**** they have ordered my phone and I have to pay the axcess amount( which I completely agree). They also Said I must pay the penalty fees of R 1000 which I really don't understand why I am being charged with a penalty fees after waiting soo long.

I send an email to ask what the penalty fees are for and no one responded.

I am very unhappy about treatment I have received from Admin Plus , It's been 4- 5 months and I still don't have a Phone ( I'm using a borrowed phone ) and paying insurance for the Phone I do not have.

The worse part is that I am using airtime to call, they will put me on hold for hours and I will run out of airtime, even when you finally get hold of them, they never get back to you for feedback.

I am very unhappy to treated like this