PATHETIC TELKOM MOBILE & ADMIN PLUS

This review is probably to no surprise especially when Telkom is involved.

We have multiple cellphone contracts with Telkom mobile and were quite happy with them until 2021. In 2021 we bought the new Huawei xS and this was sold on the instruction by the sales person that the phone is water resistant and can withstand depth of 5m under water.

As most people would, we tested this and the phone caved immediately. we took it back to the store and no one took responsibility for the sale and kept passing it back and forth from Huawei to Telkom with no resolution. Needless to say we had to pay an access fee of R3400. got the phone fixed, or so we thought, the phone was then returned to us in good condition.

in 2022, the phone fell as the screen broke. We took it back to the store to have it sent for repairs but hen told we have to wait 6 months before it will be fixed or else we need to pay R10 000! We decided to wait, because we were told that because 12 months have not lapsed since the last fix, we have to wait until the 12 months have passed. Faith enough, we waited. However, when visiting the SANDTON TELKOM MOBILE store, the technician advised that we infact were given a new phone and it was not repaired before, therefore it had a different IMEI number. So technically it would be a first time fix on this phone. AGAIN ADMIN PLUS REFUSED.

We had eventually got the phone sent in and had to pay another R3400 excess!!! and eventually go the phone back after 60 days!

While going through this process we asked for a full breakdown of our statement and what we were paying per phone including the insurance cover and to our surprise, TELKOM MOBILE SANDTON had subsequently insured the incorrect phone that was ****** in 2021. So we have been paying insurance of R300 on this phone for 2 years! When we queried this, AGAIN NO ONE took accountability. They made us phone admin plus and admin plus accused us of *****!! It was a back and forth battle between admin Plus - the insurer for Telkom mobile and Telkom mobile the store and each time we were told its being escalated????? We eventually went into the store and None of the sales consultants were willing to assist, so the technician went in to see where the error was made. We had signed the insurance on the phones that were supposed to be insured for, but the consultant at the time placed it on the incorrect device. They then found and insurance agreement for the correct phone but it was never signed by us! The apparent consultant that loaded this insurance and made the change without our knowledge - who was ultimately responsible for this mess no longer works there?!! SO NO ONE can help us with a 2 year refund on a phone that was never supposed to be insured or take accountability for their mess up!

It is actually pathetic! Telkom and ADMIN PLUS need to fix their **** and i want my refund R5800 paid out to me!!!!