Pathetic Service From this Insurance and their Consultants

I have cellphone insurance with these guys paying about R300 a month for a galaxy note 10 plus, the screen was damaged and i made a claim with Admin Plus, they repaired the phone charged me an excess of R990, after getting the phone back from repairs the camera stopped working and the spen stopped working so i notified them about it they told me that i need to bring the device back, i then asked if they could collect the device and their staff member who i think is handling the matter Vincent Fisher is the most rude and arrogant person i ever came across no customer service skills what so ever they don't care that their repair centers did not do a good job as per Mr Fisher the client who pays a premium for the insurance needs to be out of pocket and inconvenienced because of their mistakes, its a nightmare to even get these guys to correct their mistakes they rather fight you on email then to come up with a solution, if you want to know what having an issue with them is like here is the emails with the consultant....

From: Vincent Fisher Sent: 16 September 2021 04:45 PM

Good day, I have ready your email. The answer is yes you will need to take the device back to the Telkom store so it may be re-booked in for assessment. Before a device leaves the repair centre it is tested and quality checked.

Kind regards,

From: Emslee Pather Sent: Thursday, 16 September 2021 16:31 To: Vincent Fisher

Good Day,

Clearly you did not read my email, please can you answer my question

Due to your repair centre’s defective workmanship must I be out of pocket and inconvenienced to bring the device to you?

Regards Emslee Pather

From: Vincent Fisher Sent: 16 September 2021 04:27 PM To: Emslee Pather

Good day, I have given you the protocol as er booking a device in for repairs and re-booking of a device.

Kind regards,

From: Emslee Pather Sent: Thursday, 16 September 2021 12:35 To: Vincent Fisher

Good Day,

Firstly the device was not repaired correctly that is the reason it needs to be sent back because the phone now has issues that were never present prior to the repair so what you are saying to me is that due to your repair centre’s defective workmanship I must be out of pocket and inconvenienced to bring the device to you?

Regards Emslee

From: Vincent Fisher Sent: 16 September 2021 11:09 AM To: Emslee Pather

Good day, I cannot do so as you would be charged for the courier fees. The insurance only covers when a device is booked in at the Telkom store

Kind regards,

From: Emslee Pather Sent: Thursday, 16 September 2021 10:49 To: Vincent Fisher

Good day,

Can you arrange for the device to be collected from me instead?

Regards Emslee