Pathetic service

I have submitted a claim on the 7 November 2020 claim no 42730. phone was send in to Telkom store the 7th , was told that i will recieve sms of the progres of phone. on the 3rd of December i recieved a sms stating i must pay excess and send proof thereof. No amount and into which account i must pay. i have tried on numerous occasions to get hold of admin plus and if i do get hold of them after holding on for long either the phone cut or they dont hear you and drop call. Today on the 17/12/2020 i tried again and after holding on for almost 20 mins someone picked up just to put me through again and put on hold till imtiaaz picked up not listening to the customer query and put me on hold to ask supervisor something and came back to me and again put me on hold and the call revert back to another gentleman just to drop the phone in my ear, your service is pathetic. 1. You have the right to expect us to always be there for you.

– You have the right to be heard by a caring, professional consultant.

– You have the right to constant feedback.

– You have the right to be called back within 1 hour when you leave us a message.

– You have the right to have your disputes resolved quickly and make sure we keep our promise of being responsible.

– At all times we will have a decision maker available to respond to your needs.

– You have the right to be heard by a caring, professional consultant.

2. You have the right to a pleasurable claims experience.

– You have the right to be kept informed of the progress of your claim.

– You have the right to a phone replaced once we have agreed that the handset is beyond economical repair or has been ******.

– You have the right to your cellphone being repaired right the first time.

– You have the right to a guarantee on handset/mobile repair.

– You have the right to be contacted after completion of your claim to ensure you are satisfied with the repair or replacement of your goods.