BP
Bontle P
1 reviews | Active since Feb 2023
06 Feb 2023, 10:09
Pathetic Service
I took my device for repairs on the 13 of Jan 2023 until this day I have not received the device. (just to replace the screen). I do not get the feedback unless I call. Telkom you need to get a better insurance company, the previous one you had was also useless like this one. This is such an inconvenience I work with my phone.
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Admin Plus Insurance's replyOfficial
06 Feb 2023, 11:11Dear Ms/Mr Phakedi
Thank you for your email, we apologise for the inconvenience experienced by the delay.
We wish to confirm we received your excess payment on 28/01/2023 and the repair was immediately authorised.
I have made contact with the repairs to expedite and repairs will be completed by the latest 10 February and be back in the store.
Regards
Sylvia
Market Conduct and Compliance Manager
Thank you for your email, we apologise for the inconvenience experienced by the delay.
We wish to confirm we received your excess payment on 28/01/2023 and the repair was immediately authorised.
I have made contact with the repairs to expedite and repairs will be completed by the latest 10 February and be back in the store.
Regards
Sylvia
Market Conduct and Compliance Manager
Admin Plus Insurance's reply06 Feb 2023, 11:11
Official
Dear Ms/Mr Phakedi
Thank you for your email, we apologise for the inconvenience experienced by the delay.
We wish to confirm we received your excess payment on 28/01/2023 and the repair was immediately authorised.
I have made contact with the repairs to expedite and repairs will be completed by the latest 10 February and be back in the store.
Regards
Sylvia
Market Conduct and Compliance Manager
Thank you for your email, we apologise for the inconvenience experienced by the delay.
We wish to confirm we received your excess payment on 28/01/2023 and the repair was immediately authorised.
I have made contact with the repairs to expedite and repairs will be completed by the latest 10 February and be back in the store.
Regards
Sylvia
Market Conduct and Compliance Manager