Pathetic service - AdminPlus Insurance

I took up the insurance with Telkom last year and lost my phone on 29 October 2020. Today is the 18th November 2020 and my claim no: 42396 has not yet been approved.(Claire Munro whos' the trainee consultant claims that the matter is beyond her control) but cant even escalate the matter. I tried many times to escalate the matter with (Ethel who asked me to send Telkom Invoice of which I did but as usual, nothing happened. I also spoke to someone from escalations who claimed to be the supervisor and asked me to send IMEI number for the second slot, but guess what? No further follow up as usual with Admin Plus. I have been send from pillar to post with the information they certainly have on their system. With Telkom insurance you need to know that you are all by yourself should you lose your phone. As for for Adminplus insurance brokers for Telkom, It's just a shame. They claim to be transparent and fair to the clients, I must tell you now that all is nonsense. My claim is still pending even now. It was all good and nice while they were deducting my premiums on a monthly basis, Now I need their services but with them it's something else. Note with Admin plus you will never get your claim approved.