Pathetic service!!!

I made a claim for a device that was ******, they processed the claim quite quickly. I got excited and thought wow this is great service.

After they approved my claim and I paid my excess on the 17 March 2021, I was informed that it would take 7- 10 working days for the new device to get delivered. It is now the 9 April 2021, every time I call them, when I eventually get through they trough I'm redirected to a department that does not answer.

Yesterday when I got through, I was told that my claim is not on the system. Today alone I've used a R30 calling but I've not been helped.

You rather take out another cell phone contract then get insurance with this company.