Paid up customers deserve better service when claiming - never view them as a problem.

After submitting all required documents, including paying the access amount of R1100, what was indicated as a 24hrs turn around period, there was no communication for 5 days, regardless of a follow up email after three days. And then after 7 days I am told the supplier has no stock, and an option will be a downgrade from the approved iPhone. Very bad service and poor prioritising of clients. I have not received replacement of the phone 10 days after paying the access.