Not canceling my insurance and being charged for almost a year because someone could not do their job

I'm reaching out regarding my insurance cancellation issue. Despite my numerous efforts to you, I'm stuck in a frustrating loop between you and Telkom. It's time you both decided who's responsible for canceling and refunding me. If this isn't resolved soon, I'll have to take action. I want all those wrongfully debited funds back in my account pronto. And if that's not sorted out quick-smart, I'll have no choice but to hit you with a stop order. And just FYI, I couldn't care less about being blacklisted—I've got bigger fish to fry, and they're definitely not in South Africa.