INADEQUATE CUSTOMER SERVICE

Admin tech insurance for(MTN)- SEE THE LEVEL OF PATIENCE I HAVE FOR THEM HAS RUN SO THIN THAT NOT EVEN WORDS CAN DESCRIBE...THE CUSTOMER SERVICE DEPARTMENT IS ATROCIOUS AND DISGUSTING, I HAVE NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE...1STLY ITS BEEN A MONTH SINCE I LOGGED MY QUERY AND STILL NOTHING NO ASSISTANCE WHAT SO EVER, INSTEAD THE QUERY HAS BEEN PASSED ON FROM ONE *********** CONSULTANT TO THE NEXT THEN THE NEXT...NOT EVEN THE SUPERVISOR COULD SAVE THE BAD CUSTOMER SERVICE!, NOW IN OCTOBER WHEN I RECEIVED MY BILLING FROM MTN THE MONTHLY PAYMENT WASN'T THE SAME AS THE PREVIOUS MONTHS, SO I CALLED MTN TO QUERY AND THEY ADVISED INSURANCE QUADRUPLED BILLED ME BECAUSE THEY DECIDED THAT OOOOH THIS STUPID CUSTOMER HADN'T BEEN BILLED SINCE DAY ONE OF THE APPLICATION FOR INSURANCE...WOW FAST FORWARD TO CALLING THEM AGAIN TO FOLLOW-UP AS MTN HAS NOW STARTED TO SEND NOTIFICATIONS THAT MY LINE WILL BE CLOSED BECAUSE OF THE OUTSTANDING BALANCE DUE AS PAYMENTS HAVEN'T BEEN MADE DUE TO THE DESCREPENCY ON THE ITEMIZED BILLING, SO AN ARRANGEMENT WAS MADE BY MTN TO ENABLE INSURANCE TO SORT THIS ISSUE OUT...GUESS WHAT THE ISSUE WAS FURTHER ESCALATED...STUPID CUSTOMER CALLS AGAIN TO FOLLOW-UP IM TOLD IT WILL BE UPDATED ON THE NEXT BILLING WHICH WILL BE DECEMBERS BILLING...LIKE REALLY...MY BILLING ISN'T UPDATED OR CREDITED ACCORDINGLY SO I CANNOT MAKE PAYMENTS THEREFORE AS AS RESULT MY ACCOUNT IS IN ARREARS BECAUSE OF THIS INCOMPETENCE...THIS IS SO FRUSTRATING THEN THE NEXT THING I THE STUPID CUSTOMER HAS TO PAY DOUBLE AS A RESULT!!!!MY PATIENCE HAS RUN OUT 🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯🚯