*******ly debiting my account when I am not your client

In July 2022 I submitted a claim to replace my ****** phone which admin plus rejected. The reason stated was that I took up the insurance via Telkom and had ported my number to another network. This is despite the fact that I had asked Telkom if I need to cancel my insurance or admin plus will continue to administer it if I move to another network, of which I was told I do not need to cancel. This was a period of 9 months since I left Telkom due to network issues. In total I had paid R2 655.00 (295 x 9). I raised this through their complaints email and it was still rejected. I accepted and cancelled my insurance. Despite this. Admin plus has continued to attempt to take R497.70 from my account for the past 8 months. Again, I sent an email to complaints which was not acknowledged or responded to in November 2022. Even today again, you attempted to *******ly take money from my account. When I call I keep getting told there are no under writing managers available and I will get a call back which never comes.