Horrible service

I am utterly disappointed and disgusted by the service that I have received from administration plus. From the moment that I submitted my claim, the whole process was just a hassle. I submitted my claim online and I was not informed about the process and what I need to do next, I had to be the one calling and asking what I need to do next. After following up on email and on the phone only then I was told how much my excess fee is and which account to pay the money to.

Once I submitted my proof of payment I was informed that I would receive my phone within 3-7 days, I then wrote follow up emails to ask about the status of my delivery, the 7 day period passed and after writing follow-up emails I still did not receive any feedback from anyone. I then called to follow up on the delivery and to my surprise they informed me that they have not placed my order.

This made me so frustrated because I sent emails trying to get feedback and I recieved no response. How can they inform me that I should receive my phone in 3 - 7 days and only tell me on the 7th day that they actually haven't even placed my order with the supplier and it gets worse because I was only informed about this inconvenience after I was the one who had to take time and call the insurance to ask about the status of the delivery.

Having your cell phone get stollen is a stressful situation and dealing with an ***********, unprofessional insurance company with no sense of emergency and horrible customer service does not make things easier nor does it help solve the problem. To say that the service from Admin Plus is horrible is an understatement!