Horrible Service!!!!

The service is so bad, especially because everything is expected to be done online...For someone without resources this is frustrating and inconvenient. I sent a communication to the agent I spoke to in regards to logging a claim(Abongile Magazi) have submitted the claim but my mails are unanswered when I ask for feedback or advise. Can someone call me as I do not have a devise at the moment and using a small Mobicel phone for calls only. I need to buy a new device because everything is on a halt at the moment. Can someone at least advise me if I can get a cash settlement in order to proceed because its important that I get a device now. Reading through the reviews I realise I am not the only unhappy client, and I can bet I will wait for months before I get any assistance. Have been paying this Insurance for well over 3 years without fail and never had a claimed. Horrible service indeed.