********** service from Telkom Admin Plus Insurance!!

I have yet to experience service as terrible as that of Telkom Admin Plus Insurance. I lost my phone in October and submitted an online claim on their digital platform on the 8th/9th of October and to this day I have not received any form of feedback form the "service provider". First of all, it easier to get hold of SARS during tax season than it is to get a consultant when calling Telkom Admin Plus Insurance. I eventually managed to get through to a consultant at their claims department who advised me that she was experiencing system issues. She asked for my reference number and told me that because her system was so slow, she did not want to keep on hold for long and will rather send me email correspondence before close of business that day for feedback - the day ended and instead of getting an email regarding the claim I had submitted, Telkom sent me a promotion email - and that was on the 15th of November. I called back again a week later and spoke to another consultant who asked for the same information and told me that she was going through the documents I had submitted. She asked that I hold the line while she did that - I was on hold for a good 7 minutes before the call was dropped. I understand that their consultants are inbound based and are probably unable to make outbound calls, but they don't even bother sending email correspondence for feedback, now I must call back again - wait for 15 minutes to get through to someone, have them place me on hold for another 15 minutes and hope that I run out of airtime. This is pathetic customer service, really!