********** service-Admin Plus Insurance

COMPLAINT REGARDING SERVICE company: Admin Plus Insurance -On the 11 of June 2022 my phone was ****** out of my pocket in which I tried to track it to no avail -On the next business day which was on the 1th of June I went to the store I bought it at which is CelluCity at The Grove and it also happens to be where the insurance was taken out -When the employee at Cellucity called Admin plus insurance to enquire if i qualified for a replacement, he was then told that i supposedly didn't pay premiums for two months which resulted in them cancelling the policy without informing me -The employee that was assisting me then advised for me to go to the bank and get a statement to proved the payment because admin plus had said I reversed the payment and when I went and got the statements it didn't show a sign of reversal anywhere -I was sent an email by a Tarryn Ontong which indicated that she had escalated the matter to her superiors and the day I got the bank statements I called her bank to tell her that there wasn't a payment reversal anywhere and I was asked to send through the statements to their helpdesk email which was still on the 15th of June and I was told they would reply -They never got back to me about the statements instead they want a written letter from the bank saying there wasn't a reversal My issue -They are using every trick in the book to insure i don't get a new phone -The consultants are not of much help as all they do is promise to get back to me -Their service is very bad and it is affecting my personal life too as I don't have anything to conduct all important things I used to be able to on my phone -I would like to see a good result that they have been dealt with and I would like to receive my replacement ASAP -I also feel that they have inconvenienced me enough already as a matter that should've been a few days is now leading onto 3 weeks -They have also managed to accuse me of lying