High levels of Incompetency

I have been with Admin Plus for over 3 years and when I claimed for repairs, requesting my Husbands phone to be fixed, I am faced with the most incompetence service.

Firstly he was advised that the repair will take up to 5 working days - we are on the 5th working day today and was advised that he needs to put his "FMI" off on his Iphone. He attempted to do this on icloud however he needs to insert a verification code which comes to his mobile number (this number is currently off as he is phone is in repairs).

I then asked the consultant, Nosiphiwo, why this is needed and why were we advised only yesterday that he needs to put this function off. The repair is to fix his charging port -he was not told to put this function off, now you guys want to call a few days later and advise that this needs to be put off, we cannot put this function off because he needs the sim to be put in a phone that he does not have.

Anyway... she is unable to advise why this needs to be done and attempted to call Vodacom Repairs Hub in Maitland, the technicians name is Brandon, who is too busy to take a call as he is never there when I called or when Nosiphiwo called.

I am dealing with an insurance company who cannot give me any information on why certain things needs to be done, and what makes it worse, Vodacom Repairs is not able to give me any information as I need to wait for Brandon, who never seems to come back to me or answers the phone.

Excess amount is paid and now we getting this ****ty service.

I just need someone to call me that knows what they doing so we can work on a way forward. I need that phone back as soon as possible.