Hello Peter please enter vin and other insurance consumer

I recently received a call from Admin Plus Insurance regarding a claim that was supposedly made last year in June. The lady on the phone claimed that the claim had expired as it had been over 90 days. However, I informed her that the claim was actually lodged on the 5th of January 2024, which is still within the 90-day period when weekends are excluded. Despite my attempts to explain, she was rude and insisted that I was lying about the date of the claim.

I expressed my disappointment at the lack of assistance and the disrespectful manner in which I was being treated. Previous interactions with a department leader were unhelpful, with promises of callbacks that never materialized. It was only after leaving a review that I received a call from Admin Plus, but the intention seemed to be to deny me payment for the claim.

I am concerned that I am being mistreated due to my race, as the service I am receiving is substandard. I have paid my premiums diligently for over five years, yet I am not receiving the service I deserve as a consumer. I ask for your intervention in this matter before the 90-day deadline approaches. It is unacceptable for Admin Plus to disregard my legitimate claim and mistreat me in this manner. Thank you for your attention to this issue.