Frustrated Paying Client

I sent in my online claim on the 17th of Dec for a lost headset and waited for the feedback. I ended up going on the callback platform, gave all the information needed and still no feedback. I called on 21st of Dec then I was told the I that my policy number was incorrect and he would fix it. Only then it could be sent in for Internal Auditing, which was done on the 27th of Dec. I called on the 4th of Jan no answer, called 5th of Jan no answer and 6th of Jan...... I'm beyond frustrated. Telkom decided to change insurance company's and still bad very bad service or lack thereof......