Excellent Customer Service.

Dear Management,

On Friday 10 May 2024 my iPhone was ******, this was the first time ever I had a cellphone ****** from me. This was a very unfortunate event as I am travelling abroad on Wednesday 15 May 2024 and was in a panic about not having a phone before travelling abroad for 6 months. Following the right procedures for submitting a insurance claim, I contacted iStore Insure on Monday 13 May 2024, I spoke to various consultants and ended speaking to a senior manager with the name Ebrahim Abrahams. Telling him my story and my panic, he didn't hesitate to assist me in sorting out my insurance claim in less than 2 days. I am very grateful that there is still people out there in the customer service who cares if someone is really in need. I picked up my new iPhone device today from iStore in Bloemfontein. Ebrahim I can't thank you and your team enough for your thorough customer service. You guys really went out of your way to assist me. I thank you. a massive 10 out of 10 for excellent customer service.